ExpedioBridge Consultancy
IT support packages

IT support packages for SMEs in Cyprus

Fixed-price IT support for small and medium-sized businesses in Cyprus: a named IT advisor, agreed response times and one point of contact for every technology supplier. Independent, planned support that prevents problems instead of reacting to them.

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What most companies want

  • IT that simply works, every day
  • One predictable monthly cost
  • One person to call who knows their setup

What they fear most

  • The same problem coming back
  • Surprise invoices and hidden costs
  • Suppliers blaming each other while nothing moves

What planned support relieves

  • Recurring issues fixed at the root
  • A fixed monthly fee — nothing extra without approval
  • Suppliers coordinated for you, one point of contact
The evidence

IT problems are the rule, not the exception — planned support is the fix

According to Eurostat and the Statistical Service of Cyprus (CYSTAT), almost one in five European businesses sees its IT services go down every year because of hardware or software failures, and more than one in five suffers an incident that costs them data, time or confidentiality. In Cyprus, where more businesses depend on outside IT help than anywhere else in the EU, the difference is whether that help is planned.

ExpedioBridge's IT support packages fix this at the root: a named IT advisor who knows your systems, agreed response times, Microsoft 365 and documentation kept in order, and every hardware, software and security supplier followed up — or coordinated for you — until the problem is solved and stays solved. One fixed monthly price, no products to sell, nothing extra without your approval.

18%
of EU enterprises lost access to their IT services because of hardware or software failures in a single year
21.5%
experienced an IT security incident with real consequences — downtime, corrupted data or leaked information
84.5%
of enterprises in Cyprus rely on external suppliers for their IT — the highest share in the EU
Sources

Eurostat, ICT security in enterprises — 2023 reference year, enterprises with 10 or more persons employed, EU-27 (dataset isoc_cisce_ic; news release 11 February 2025). Eurostat, ICT functions performed by external suppliers — 2024, dataset isoc_ske_fctn2; Cyprus data compiled by the Statistical Service of Cyprus (CYSTAT).

Before you choose a package

Five steps we take before recommending any IT support package

No package is proposed until your IT has been measured. Every step up to the recommendation is free and creates no obligation.

  1. Free initial consultation

    A 30-minute conversation — online, by phone or in person in Cyprus — about your business, your goals and what is not working in your IT today. No sales pitch, no commitment.

    Free

  2. The ExpedioHealth IT assessment

    Ten areas of your IT scored from 1 to 5 in a structured conversation. No system or password access needed.

    Free

  3. Your written report

    A PDF you keep: where you stand, what is at risk and your first priorities.

    Free

  4. Priorities and an honest recommendation

    Whether you need Standard, Premium, a one-off project — or nothing from us at all.

    Free

  5. A written scope and price

    Nothing is charged until you approve it in writing.

    You decide

IT support packages for every SME

Standard for dependable remote support; Premium when you want your suppliers, a project and monthly reporting handled for you.

Standard Support

€600 + VAT per month, up to 4 hours, response within 1 business day

Best for businesses that want dependable remote IT support and manage their own suppliers.

What's included — and what it does for you

  • Remote IT support and advice — problems handled within one business day, without waiting for a call-out
  • Microsoft 365 guidance — your team gets more from the tools you already pay for
  • Light administration — accounts, access and settings kept in order as people join and leave
  • Documentation kept current — no knowledge locked in one person's head
  • Routine supplier follow-up — open requests with your providers don't go quiet
  • Monthly check-in — a regular look at what is working and what comes next

Most hands-on

Premium Support

€1,500 + VAT per month, up to 10 hours, response within 4 business hours

Best for businesses with suppliers to manage, a project under way, or a management team that wants monthly visibility.

Everything in Standard, plus

  • Priority access — a response within four business hours, Monday to Friday
  • Supplier coordination — spend less time chasing providers; we handle the emails, calls, meetings and actions, as your primary contact if you wish
  • One project overseen at a time — milestones, deadlines, risks and delays tracked and escalated for you
  • Quotes, deliverables and invoices checked — reviewed against the approved scope, so you pay for what was agreed
  • Written monthly report and review meeting — management sees the state of IT without having to ask
  • Quarterly IT planning and budgeting — spending planned ahead instead of decided in a crisis

Standard or Premium? The differences at a glance

Both give you a named IT advisor, Microsoft 365 guidance and documentation kept in order. Premium adds time, speed and hands-on management.

Comparison of Standard and Premium support
FeatureStandardPremium
Included time4 hours a month10 hours a month
Response targetWithin 1 business dayWithin 4 business hours
Your suppliersRoutine follow-upCoordinated for you — emails, calls, meetings, actions
ProjectsQuoted separatelyOne project overseen, tracked and escalated
ReportingMonthly check-inWritten monthly report + review meeting
Planning—Quarterly IT planning and budgeting review
Monthly price€600 + VAT€1,500 + VAT

Prices exclude VAT and are billed monthly in advance. Unused hours do not roll over; on-site visits, licences, hardware and work beyond the package are quoted and approved before anything starts.

Get started

Ready for IT support that is planned, not reactive?

Tell us which package interests you and we will come back to you to arrange a short call — online, by phone or in person in Cyprus. Nothing is charged until you approve a written scope and price.

Enquire about a package Email us